Certificates + Livedocx + PDF

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Certificates + Livedocx + PDF

Postby maccaj22 » Wed Aug 04, 2010 11:44 am

Hi,
I've done some searching but can't find what I'm after...

Basically I'm looking for a run down on how the Certificate system works? I'm trying to get certificates for both lessons and courses (in different situations, not at once) and I'd like to have these as customised PDFs eventually. To start with I looked into the .rtf certificates built into the system but they are always generated with double letters in the pulled fields.

Then I tried the certificate functionality on the efront educational trial but even that is giving me double letters
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Putting that aside I tried getting the certificate as a PDF but no matter what I do I can't get it to work. I've entered functional Livedocx credentials into both my own and eFront's demo systems and still nothing; it just spits out a .rtf file with double letters.

What am I doing wrong? Can someone please give me a walkthrough on certificates?
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Re: Certificates + Livedocx + PDF

Postby maccaj22 » Mon Aug 09, 2010 6:25 am

no one can help with?
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Re: Certificates + Livedocx + PDF

Postby papagel » Mon Aug 09, 2010 6:49 am

If I remember correct there is a known issue with RTF files on MAC. There was a post some time ago that dealt with this issue but I cannot seem to find it...

What version of eFront are you using?
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Re: Certificates + Livedocx + PDF

Postby maccaj22 » Mon Aug 09, 2010 6:53 am

We are running version: 3.6.3 (7455)

Thanks
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Re: Certificates + Livedocx + PDF

Postby periklis » Wed Aug 11, 2010 12:20 pm

as a first measure, could you please try upgrading to the latest version (3.6.5) and see if the issue fixes?
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Re: Certificates + Livedocx + PDF

Postby maccaj22 » Thu Aug 12, 2010 2:25 am

I just upgraded to 3.6.5 and there are no changes... I'm still getting double letter RTF certificates and no PDF certificates at all.

Any thoughts?
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Re: Certificates + Livedocx + PDF

Postby Setvir » Fri Aug 23, 2013 10:42 am

Good day, does anyone have an answer to the double letters on the certificates.
Livedocx link also not working, getting only rtf downloads...
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Re: Certificates + Livedocx + PDF

Postby 2ninerniner2 » Fri Aug 23, 2013 12:45 pm

First thing to do is check in Administrator > Maintenance > Environmental check that SOAP libraries is "green". If it isn't, edit your php.ini file to enable. This is required for PDF certs.

Don't know about the double letters.
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Re: Certificates + Livedocx + PDF

Postby Setvir » Fri Sep 06, 2013 8:57 am

Hi there,
Soap is enabled on the enviro check...
Anyone have any ideas, please help.
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Re: Certificates + Livedocx + PDF

Postby makriria » Mon Sep 09, 2013 10:45 am

Can you please attach your rtf template file here ?
ZIp it firstly if needed.

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